frontier.knowledgeowl.comTips and FAQ's | Frontier Airlines

Frontier Airlines Website FAQs Table of Contents Table of Contents Toggle navigation Contact UsHome Glossary Contact Us How Do I Contact Frontier Airlines? I want to submit a question, comment, or complaint I am experiencing a website or app error, what should I do? How do I update my contact information? Vouchers How do I use a Voucher ? Where can I find my Voucher number? Can I apply my voucher to an existing reservation? Can I extend the validity of my voucher? Why is my voucher not applying correctly for the full amount? Can I get a refund on a voucher if I cancel my reservation voluntarily? Will I get my voucher back if my flight is cancelled? I did not get to use the entire amount of my voucher on my previous reservation. I want to use the remaining value on a new booking. Can I have someone else use my voucher? Can I use multiple vouchers on the same reservation? My voucher isn’t working, what do I do? My Booking Fares & Payment What is included in my fare? What is not included in my fare? What form of payment does Frontier accept? Where can I find my history of payments, refunds, and credit card charges? Do you offer coupons or discounts? Does Frontier offer gift cards? How do I use a Voucher or ETC (Electronic Travel Certificate)? How do I use a flight credit? How can I book Group Travel? How can I book a flight with Frontier? Can we purchase our tickets at the airport? Does Frontier offer refundable fares? For what services does Frontier charge a fee? Do you offer military discounts? My Trip I can’t remember my confirmation code May I have a receipt / Itinerary for my purchase? What if I didn’t receive a booking confirmation? What identification or documents do I need in order to travel? I purchased a travel insurance plan when I was booking through your site, and I have a question about my insurance, who should I contact? What does TSA allow and not allow on flights? What is Flight Flexibility? How do I find and add my Known Traveler Number to my reservation? I need help finding my reservation Can I add a person to my itinerary? I already booked my flight online, can I still add a rental car afterward? Where can I see if the route I want to fly runs seasonally? Bundling Travel Extras What is a bundle? What is included in a bundle? Where can I buy a Frontier bundle? Will my bundle be refunded if I cancel my trip? Can I purchase or upgrade to a bundle at a later date? What if I am traveling with more than one person on my itinerary? Do benefits apply to everyone? What happens if I purchased the PERKS for an upcoming trip? What happens if I purchased the WORKS for an upcoming trip? Online Travel Agency When I book through an Online Travel Agency, how do I ensure I receive flight alerts and updates? I booked through an Online Travel Agency and received multiple confirmation codes, which one do I use? Check-In How do I check-in for my flight? When do I need to check in for my flight? Where is the mobile boarding pass available? Can I still get a printed boarding pass? I am having trouble checking in, what should I do? Change & Cancel Policies Can I cancel my reservation? Can I get a refund if I cancel my flight? How to cancel my trip? Will I be charged a fee to cancel my reservation? Change Flight Time or Date What if I need to change my plans? Will I be charged a fee to change my reservation? What is a schedule change? What if I don’t want the schedule change? How will I know there is a schedule change? I didn’t use my ticket, can I use it later? I missed my flight, what do I do? What is a travel advisory? My flight is delayed less than 3 hours, what should I expect? My flight is delayed more than 3 hours, what should I expect? What should I expect if Frontier cancels or changes my flight? Do I get a refund if my flight is changed or cancelled by Frontier? Will my boarding pass automatically update if there are involuntary changes made to my flight? I would like to change the name on my ticket Traveling with Children or Pets Can I bring a stroller onboard? Will I be charged a fee for bringing a stroller? Can I bring a car seat onboard? Do you allow pets on the plane? What do I need to know if I am traveling with a small child? Can I book a flight online for my child traveling alone? Will my family be seated together? How do I add a child to my reservation? Does my infant need a boarding pass? What child restraint systems are accepted on board? Can I fly while I am pregnant? Information for customers who are nursing or traveling with formula and other baby items How do I add a pet to my reservation? What type of pets are allowed on the plane? What type of pet carriers are allowed? Special Services How do I submit a special service request for a passenger that requires special services? Is assistance available at the airport to get to and from the gate? Are wheelchairs available at the airport? Traveling with a Wheelchair Can I bring a battery-powered wheelchair or mobility aid on the plane? Can a child travel alone? May I bring oxygen on the plane? May I bring medicine and/or medical devices on the plane? May I bring a service animal or an emotional support animal with me on the plane? Does Frontier allow transport of human remains? Military Personnel Add/Modify Special Services What is Airport Agent Assistance? Hard of Hearing or Vision Assistance Nuts or Other Allergies Safety and Personal Care Assistant Customers Requiring Extra Seat Space Bags and Seats Bags & Seats General Info How much does Frontier charge for bags? Do I have to pay to bring a carry-on bag? Do I have to purchase a seat assignment? How do I add bags or seats to my reservation? When can I add bags or seats to my reservation? What are the sizes and weight limits for bags? Can I bring sporting or musical equipment with me? What is the difference between a personal item and a carry-on? Can I bring a firearm with me? Military Personnel Bags Smart Luggage Is there an advantage to paying for my bags in advance? Can I get a refund on my bags? Are there any restrictions on how many bags I can bring? Can I bring my bicycle on the plane with me? Does Frontier ship cargo? What is Premium Seating? What is the difference between UpFront Plus℠, Premium, Preferred, and Standard seating? Bags - Delayed, Damage, and Missing Items My bag is delayed, what should I do? My bag has been damaged, what should I do? What do I do if an item is missing? How much time do I have to report if I notice items missing from my bag? Flight Status How do I check the status of my flight? How do I sign up for flight status email notification? Airport Information Does Frontier participate in TSA PreCheck or CBP Global Entry? How do I enroll for TSA PreCheck? How does TSA PreCheck work? How do I add my Known Traveler Number (KTN) to my reservation? What if TSA PreCheck isn’t on my boarding pass? How do I find my Known Traveler Number (KTN)? Are traveling companions eligible for TSA PreCheck? I didn’t make my booking at flyfrontier.com, can I still use TSA PreCheck? TSA Information What is Airport Agent Assistance? What times do I need to keep in mind to ensure I make my flight? Frontier boarding process Do I need to wear a mask on the plane or in the airport? Self-Service Kiosks Does Frontier have a lost and found? What type of aircraft does Frontier fly? What cities does Frontier fly to? What is priority boarding and board first? In-Flight Do you offer Wi-Fi, TV, movies, or other in-flight entertainment? Do you offer complimentary food and beverages in-flight? How can I get my receipt for an In-Flight purchase? Do you serve alcohol on board? What forms of payment does Frontier allow for in-flight purchases? GoWild! All-You-Can-Fly Pass Where can I purchase a GoWild! Pass? How do I book a GoWild! flight? I need to be logged in to see GoWild! fares, but what if I can’t remember my password? I can’t find how to book GoWild! tickets on the Frontier mobile app Can I book a round-trip ticket using the GoWild!...